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Business Details
49 Years
experience
Your Trusted ACE Hardware Store in Charlotte, NC
Established in 1977, Blackhawk Hardware has grown from a small local store to Charlotte's premier ACE Hardware destination. Our commitment to exceptional customer service and unique product offerings, such as our extensive kitchen shop and decorative hardware collection, has defined our success. We pride ourselves on combining the charm of a traditional hardware store with modern retail solutions. Over four decades, we've expanded into specialized niches like the Gardens of Blackhawk and the largest Big Green Egg dealer in the Carolinas.

Our team's expertise, many with over 10 years of tenure, ensures personalized service for both residential and commercial customers. We maintain our founding philosophy of hiring for personality and cultivating a family-like work environment. Through strategic expansions and a focus on community needs, we've become a trusted resource for hardware, gardening, and home improvement essentials.
Services
Hardware Sales Kitchen Shop Garden Center Key Cutting Knife Sharpening UPS Shipping Decorative Hardware Outdoor Living Supplies Tool Rental Hardware Installation
Details
  • Year established: 1977
Highlights and features
  • Locally owned since 1977 with deep community roots
  • Specialized kitchen shop and decorative hardware selection
  • Largest Big Green Egg and Weber dealer in the Carolinas
  • Experienced team with average 7+ years tenure
  • Award-winning garden center with unique plant specimens
Services
Hardware Sales
We offer comprehensive hardware solutions including tools, building materials, and home improvement products. Our inventory covers everything from basic essentials to specialty items for professional contractors and DIY enthusiasts. With over 30,000 square feet of retail space, we provide one of the most extensive selections in the region.
Kitchen Shop
Our specialty kitchen shop features premium cookware, gadgets, and gourmet tools from top brands. We curate unique items that cater to both professional chefs and home cooks. The department includes cooking classes and demonstrations to help customers make informed purchasing decisions.
Garden Center
The Gardens of Blackhawk offers plants, hardscaping materials, and outdoor decor in a curated garden setting. Our experts provide design advice and seasonal planting guidance. We specialize in unique plant specimens and high-quality gardening tools for both residential and commercial clients.
Key Cutting
Our key shop provides precision key cutting and lock services for residential, commercial, and automotive applications. We handle standard keys, high-security systems, and master key solutions. Our technicians use professional-grade equipment to ensure accurate duplication and security.
Knife Sharpening
We offer professional knife and blade sharpening using commercial-grade equipment. Services include straight knives, serrated blades, and specialty tools like pruning shears and lawnmower blades. Our partnership with Troutman's Sharpening Service ensures expert results with convenient in-store drop-off.
People
Jim Wilkerson
Founder
Founded Blackhawk Hardware in 1977 after recognizing a need for personalized hardware service in Charlotte. Transformed the business from a 5,000 sq ft store to a 30,000 sq ft retail destination through strategic expansions and niche development.
Questions
What makes Blackhawk Hardware unique?
We combine traditional hardware store charm with modern retail solutions, offering specialized departments like our kitchen shop and garden center, plus expert services unavailable at big-box stores.
Do you have special ordering options?
Yes, our experienced staff can special order most hardware items not currently in stock, leveraging our 45+ years of industry relationships for hard-to-find products.
Are your staff trained professionals?
Our team averages 7+ years tenure, with 8 employees having over 20 years experience. We prioritize hiring for personality then provide extensive product and service training.
What payment methods do you accept?
We accept major credit cards, debit cards, checks, and cash payments in-store. Commercial accounts available for qualified businesses.
Do you offer delivery services?
Yes, we provide delivery for large purchases and commercial orders. Delivery availability and fees depend on location and order size - contact us for details.
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Reviews (7)
T. Snider
Jun 14, 2022 Report
Such a cool store. I keep meaning to go when I have more time to look, but seems I'm always in a hurry. I needed a key made, they did a great job for a good price too.
Jim K.
May 26, 2022 Report
This is a review of the key shop. For years they key shop at the Park Road Shopping Center has been the go to place for all things keys. Their customer service had been outstanding. Now that they are part of Blackhawk their first priority is to profits. A year ago they programmed 2 key fobs I brought to them. Now they will only program overpriced fobs that they sell. So much for customer service and community support.
David Ramsay
May 24, 2022 Report
The team is so helpful every time. They have everything from nuts, bolts, and washers to camping supplies, and they have an awesome selection of pet supplies. Support local and go to blackhawk before you check home depot! Not to mention they give you free popcorn.
Sporadic W.
Apr 30, 2022 Report
Went to this place purposely but at the same time on a whim to cash in a LOLO for Dunx Coffee. Since this is where Dunx Coffee is, this is where I went. I, however, must say that I LOVE Park Road Shopping Center. There is a bit of everything and everything in there is amazing! I had seen some photos online before visiting but I was not prepared! They have everything! I wish some of the prices were a little bit lower on some of the outdoor furniture and some other items in the store, but overall I was very pleased!

The people who work there are extremely friendly and helpful! They know what they are talking about! I think it is a family business, which I like even more, but I'm not 100% on that. They have everything from grill parts to window coverings and kitchen towels to fruit trees and an entire garden center to everything a normal hardware store has like actual hardware and tools! I found a knife and blade sharpening tool, mosquito dunks and a gauge that tests the water pressure! I also park in their free popcorn and signed up for their points card while checking out! I will definitely return! 5 stars!
Roy P.
Apr 18, 2022 Report
This is no ordinary hardware store! There are a whole lot of premium and unique goods here. I was like a kid in a candy store. That being said, I purchased my Stihl Weedeater here because they don't sell this premium brand in Lowes or Home Depot. The older gentleman was very knowledgeable about the product he was selling me. He even filled it up with gas after I'd purchased it and walked me through the step-by-step process of how to operate it.

He also filled out my warranty card and registered it online with Stihl Corporation for me. I didn't ask him to do any of this--he just did it. I thought this kind of service faded away with the 1950s but apparently not. The quality of customer service I get at Blackhawk Hardware on Park Rd. should serve as a model for every hardware store in the USA because it's second to none.
Robin Champaign
Apr 17, 2022 Report
Have purchased great large pots from the garden center. First four. Then two more. Very helpful loading staff person assisted with loading into my truck. Today, a Saturday again, one more large pot, lines to cashier, no problem they opened another check out to assist. Smiling happy person came to load. Great experience means I will return when I need anything else for my garden.
Annie Ly
Apr 07, 2022 Report
I was expecting an old fashion Ace Hardware store. No sir and ma'am! What a surprise! Two stories worth of decor and hardware supplies along with a garden center! I spent my entire Friday night there! Max was very helpful with my garden purchases and he gave me more than enough information to get me started on my new planting hobby!